Who we are
Passionate, capable and trusted
Overview
We are Pinnicall, an independent consultancy specializing in Call Center innovation and Customer Experience Development. We provide pragmatic and data-driven solutions to modern businesses, giving them a competitive edge.
Our Values
Teamwork
Our work depends on cooperation and teamwork; there is no room for prima donnas.
Outstanding work
Maintaining high work standards means that our people are prepared to work as hard and as long as is necessary to get the job done to the best level it can possibly be done. We will not let a problem beat us.
Client Focus
We care about our clients. We make commitments to clients that reflect a balanced set of priorities, and deliver on our commitments. We never let a client down.
Integrity
We never mislead. We never tell a client that we have done something before, when we haven’t. However, we are continually succeeding with new technologies and solving new problems, so we understand and have confidence in our capabilities. So when we do tell clients that we can do things that we have never done before, they know we mean it. Clients trust us to make the latest technologies work and to solve unique problems. They know that we will not give up.
Openness
Our people are open and honest with each other and with clients, as far as individual privacy and commercial confidentiality allow. This means that difficult issues cannot be fudged, and must be tackled with care and sensitivity. Colleagues must be worthy of each other’s trust as they are worthy of a client’s trust.
Ready to change
Technology and business move very quickly. Each member of the firm must stay open to new ideas, new technologies and new ways of doing business. The way we do business today isn’t going to be viable forever. It is inevitable that we will need to adapt to new demands and new ways of delivering value in the future.
Skills
We cultivate a unique mix of skills, blending business understanding in the form of industry and functional experience, with strong technical aptitude and a deep understanding of analytical tools and techniques to deliver maximum value for our clients.
Our team has decades of experience transforming organization’s customer experience blueprint to perform above and beyond industry standards.
With a proven track record, we can mobilize the right people, skills, and technologies to help transform your business into a more efficient, capable, customer-focused powerhouse.
The Business Impact of Customer Experience
Responsibility
At Pinnicall, we are committed to ethical business practices and making a positive contribution to the communities in which we work, and the world at large.
Get in touch
If you’d like to learn more about how we can help you leverage the latest technologies to make timely, data-driven business decisions, we’d love to hear from you.