What we do
From strategy to delivery, Pinnicall provides customer experience solutions and services to the world’s leading companies.
Services
We help our customers leverage the latest technologies to make timely, informed decisions. Our multi-skilled team understands the critical interplay of customer experience architecture, operational excellence, and sourcing strategy. We work across these areas to deliver highly pragmatic, actionable solutions to our customers. Our services span strategy, implementation, user empowerment, and support.
Customer Experience (CX) Development
An effective Customer Experience strategy is critical for ensuring you maximize every interaction with your consumer base. The benefits of having a high-functioning CX strategy are: High CLTV, Reduced customer churn rates, increased brand equity, higher customer retention rates, improved crisis management protocols, reduced costs of services and marketing, and overall better customer engagement.
Our expertise in customer experience development includes:
► Script/Copywrite optimization and creation
► Customer Episode Design
► CX Strategies and process creation
► Reputation Management
► Voice of Customer process establishment
► Omni-Channel solutions development
► Customer flow optimization
► Futureproofing strategies (AI, Chatbots, MLops)
OPERATIONAL EXCELLENCE (OE)
We see Operational Excellence as a mindset. Some benefits can be clearly apparent while others linger below the surface. Superficially, OE is synonymous with continuous improvement – as you’re always part of an endless search for “better”. Additionally, OE can help cultivate teamwork, problem solving, and leadership characteristics in your employees (though most importantly it helps everyone understand how their role connects to the greater goal). OE Frees up time, Defeats problems that arise quickly, empowers participants and encourages them to become more productive. OE eliminates waste, promotes the streamlining of processes for smoother expansion, and most importantly, it benefits your customers.
Our expertise in operational excellence includes:
► Architecting opportunity identification
► Operations Analysis
► Efficiency tactics and planning
► Process formulation and documentation
► Implementation strategy creation
► Technologies Management (Dial plans, TFN management, Routing, Telephony solutions, etc…)
Strategic Sourcing
The benefits to working with us on your Strategic Sourcing endeavors, go above and beyond the cost savings. We provide risk mitigation and minimization to our clients due to the lowered costs and analysis of total spending on a specific resource or project. It also allows room for continuous improvement as this is not a “one-off” activity – it calls for continuous evaluation and revaluation of the processes for a sustained cycle of improvement where managers or executives can identify areas of improvement and build on these. We help to better align business objectives, sourcing processes, optimize and recognize ideal suppliers/partners, and create stronger relationships with proven, critical suppliers as well as asset managers.
Our expertise in operational excellence includes:
► End-to-End procurement solutions
► Sourcing planning and strategy
► Benchmarking against the marketplace
► Supplier Identification and rationalization
► RFX Management
► Procurement process improvement
Technology
We work closely with a wide range of the industry’s best technology vendors to ensure we can provide our clients with the solutions that best suit their business needs.
Expertise in cloud communications and workstream collaboration solutions.
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Taking your networking and telephony infrastructure to the next level.
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Agent management, workflow efficiency, and reporting superiority. Revel in the results.
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Automation and futureproof dial plan creation at its finest.
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Products
Deliver faster results with Pinnicall products, tailored to your unique circumstances.
Get in touch
If you’d like to learn more about how we can help you leverage the latest strategies to make timely, data-driven business decisions, we’d love to hear from you.